❓ Frequently Asked Questions
All your questions about tbjie answered in one place
From opening an account to depositing with bKash, bonuses, cricket betting, and safe gaming — you will find detailed answers to everything here.
Whether you are new to tbjie or want to learn more about any aspect of the platform, this FAQ page is made for you. The most frequently asked questions by Bangladeshi players are organised into five sections — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. Click the topic links below to go directly to the section you need.
Account and Registration
Questions about Account and Registration
To create an account at tbjie, you need an active mobile number, an email address, and a strong password. Your date of birth must be entered correctly for age verification. The registration process is quick and fully available in Bengali.
You must be 21 years of age or older to create an account and play on the tbjie platform. Some features may be restricted until the age verification process is completed. We are committed to ensuring responsible gaming.
No, according to tbjie's rules, each person may operate only one account. If multiple accounts are detected, they may be closed and any bonuses may be cancelled. This rule is strictly enforced to maintain a fair environment.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use that code to set a new password. If you have trouble, you can get direct help via 24/7 live chat.
No additional documents are required for regular gaming or small transactions. A photo of your National ID (NID) or passport may be requested for large withdrawals or security-related verification. Completing verification promptly makes future withdrawals faster.
Deposits and Withdrawals
Questions about Deposits and Withdrawals
Money deposited via bKash is usually added to your tbjie account instantly. In some cases, network issues may cause a delay of a few minutes. Confirm the payment through the bKash app or by dialing *247#.
The minimum deposit amount at tbjie is ৳100 across all payment methods (bKash, Nagad, Rocket, bank transfer). This has been kept affordable for players in Bangladesh so anyone can get started easily.
Go to the cashier section, select Nagad, enter the amount, and make the payment to the number provided by tbjie via the Nagad app or *167#. Save the transaction ID and confirm it in the cashier. Live chat is available 24/7 for support.
Approved withdrawals at tbjie are usually completed within 5 to 30 minutes. Bank transfers may take slightly longer. Account verification may be required for large withdrawals, which is done for security purposes.
The minimum withdrawal amount at tbjie is ৳500. The mobile number and payment method registered to your account must match for withdrawals. Withdrawals are faster for accounts that have completed security verification.
tbjie generally does not charge any processing fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own charges. Check the fees for the relevant service before making a transaction.
Games and Gameplay
Questions about Games and Gameplay
Yes, tbjie offers betting on BPL (Bangladesh Premier League) as well as international cricket matches. Bets can be placed both before the match starts and while it is live. Visit the cricket betting section to see markets, odds, and various betting options.
RTP stands for Return to Player — it is the theoretical percentage of total wagers that a game returns to players over the long term. For example, a 96% RTP means an average of ৳96 comes back for every ৳100 wagered. However, this is not a guarantee for a single session; it is a long-term statistical figure.
Absolutely. tbjie is a fully mobile-friendly platform. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino, and cricket betting all run smoothly on mobile.
Aviator is a crash-style game developed by Spribe, available in the Aviator section of tbjie. A plane climbs into the sky as the multiplier increases — cash out before the plane crashes. The longer you wait to cash out, the higher the potential win, but the risk also increases.
tbjie's live casino section features games from top providers including Evolution Gaming and Ezugi. Live dealer games are generally broadcast in English or Hindi, but tbjie's customer support is fully available in Bengali 24/7.
Bonuses and Promotions
Questions about Bonuses and Promotions
After creating a new account, you will receive a 150% bonus on your first deposit, up to a maximum of ৳5,000. This means depositing ৳1,000 gives you a total of ৳2,500 to play with. A 10x wagering requirement must be met before the bonus can be withdrawn.
A 10x wagering requirement means you must wager the bonus amount ten times. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets before it becomes withdrawable. Full details about bonus terms can be found on the terms and conditions page.
You can automatically participate in the tbjie VIP program simply by playing regularly. There are three tiers — Bronze (0.3% weekly cashback), Silver (0.5% cashback), and Gold (0.8% cashback). The more you play, the greater your opportunity to move up to a higher tier.
Most bonuses can be used on slots and casino games. Specific promotions may be limited to certain games or game categories. Read the promotion's terms and conditions carefully before claiming a bonus, or ask via live chat.
Yes, tbjie runs special promotions for Eid, Pohela Boishakh, Victory Day, and various cricket tournaments. These offers are available for a limited time. Check the platform's promotions section regularly to stay updated on the latest offers.
Safety and Responsible Gaming
Questions about Safety and Responsible Gaming
tbjie uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are handled through fully encrypted channels. A verified Random Number Generator (RNG) is used in every game to ensure fair play.
tbjie places the highest importance on responsible gaming. You can temporarily suspend your account or activate self-exclusion for a specific period if you wish. Contact us via 24/7 live chat or by email at [email protected] to do so.
As part of responsible gaming, tbjie allows you to set personal deposit and betting limits. You can set daily, weekly, or monthly limits in your account settings. Contact live chat for further assistance.
If you see any suspicious logins or transactions on your account, change your password immediately and report it via 24/7 live chat or by emailing [email protected]. Our security team will investigate the matter promptly.
If you feel that gaming is having a negative impact on your personal or family life, visit tbjie's responsible gaming page and use the self-exclusion tool. Contact our support team. Taking a break is an act of courage — tbjie is always here for you.
Still have questions? Contact Support
Our Bengali-speaking support team is ready for you seven days a week, twenty-four hours a day. Chat with us directly via live chat or send us an email.
Email: [email protected] | 24/7 support in Bengali